RETURNS POLICY

Dear customer,

We would like to thank you for choosing PROSET OFFICE for your online purchase of Office packs. In order to provide you with a satisfactory shopping experience, we have implemented a return and refund policy in compliance with European legislation and in accordance with our general terms and conditions of sale. Please read the following conditions carefully:

ONLINE PURCHASE OF A SOFTWARE ACTIVATION KEY :

In the specific case of an online purchase of a software activation key, please note that, in accordance with our general terms and conditions of sale accepted at the time of obtaining and displaying the license number, you expressly waive the right to any return or refund, except in the event of an unusable activation key or failure attributable to PROSET OFFICE.

However, if the activation key proves to be defective or unusable due to a failure attributable to PROSET OFFICE, you may request a replacement with a valid key number or a full refund of the price paid. Please contact our support team by email at contact@proset-office.com. We will process your request as soon as possible after verifying the order number and key number.

 

WARRANTY:

We are committed to supplying products that comply with Microsoft's terms and conditions and applicable European directives. We regularly check the licenses we purchase.

We therefore offer a 15 days guarantee of conformity and validity on all our products. If the product key cannot be activated on your computer, PROSET OFFICE will replace it, despite the free assistance offered by our technicians after purchase. Please contact us at contact@proset-office.com for any replacement request.

We strive to provide you with a satisfying purchasing experience and to meet your Office Pack needs. If you have any further questions about our returns and refund policy, please do not hesitate to contact us. We're here to help.